Frequently Asked Questions

Quality Clean Care

Why is it recommended to have your carpets and upholstery cleaned regularly?

When you vacuum your carpet, you are removing the surface dirt and contaminants and giving it a fresher look. However, over time, the carpet fibres become soiled with ground-in dirt and oils from daily life, spills, children, pets, and other causes. If left undisturbed, these contaminants not only affect the appearance of your carpet; they also cause it to wear out faster and, more importantly, they can pose health risks, especially to people with allergies or asthma and to small children who spend a lot of time on the floor. The best way to maintain a cleaner and healthier home is to supplement your regular vacuuming with professional cleaning, which will get deep below the surface to remove what you can’t see.

In the same way, furniture and upholstery should be routinely maintained to retain its original appearance; this includes tending immediately to spills and stains. A professional cleaner can help you extend the life and esthetic appeal of the fabric and reduce the level of pollutants it has absorbed over time.

How often should I have my carpets cleaned?

Cleaning carpets regularly is important if you have asthma, allergies, or other health issues. IICRC recommends professional cleaning every 6 to 12 months, depending on level of soiling and whether there are children or pets on the premises.

How long does it take for the carpets to dry?

With the hot water extraction method (steam cleaning), drying time is minimal and depends on the following factors:   

  • Type of carpet material, weave, and pile
  • Level of soil
  • Air circulation in the home
  • Humidity levels

Why hire a professional when I can do it myself?

No two carpets are the same when soiled. A professional has the knowledge, training, expertise, and equipment needed for each situation. They will determine the correct procedure and technique for multiple carpet and upholstery fabric care and complete the task professionally and efficiently.

Most rental machines are unable to provide the superior cleaning you will get from professional equipment. They cannot reach the required high temperature or vacuum strength, and the cleaning product will either be inferior or unable to perform as needed with these machines. Additionally, excess moisture and soap residues remain in the carpet, leading to problems such as bacteria, microbes, and mold growth. Professional cleaning removes the residues and your carpet dries very quickly.

Do I need to do anything before the professional technician arrives?

It is recommended to vacuum, remove family heirlooms and smaller items to another area or room.  Larger items that cannot be moved will be discussed upon arrival. 
Noises may frighten children or pets during cleaning.  It is recommended to move them to another room while cleaning is in process.

Do you guarantee that you will be able to remove all stains?

The type of stain, the use of consumer-based stain removers, the length of time it has been there, and the type of carpet fibre all affect stain removal results.  We are able to remove most stains but, unfortunately, we cannot guarantee that they will always come out. We will do what it takes to get the best results, and chances are that if we can’t remove the stain, nobody can.

What payment methods do you accept?

We accept payment by cash, cheque, debit, Visa, and MasterCard.

Do you use child-friendly or pet-friendly products?

Child-friendly and pet-friendly products are available upon request. Please be sure to specify ahead of time if you would like our technician to use these.

Contact us today for all your carpet & upholstery cleaning needs


At Quality Clean Care, we have 20+ years of providing excellent service and quality work

When it comes to customer service and quality workmanship, our reputation is undisputed

By using advanced processes that go above & beyond industry standards, we achieve the best possible results

We use the most up to date equipment, processes and cleaning solutions currently available

There is no "one size fits all" in the world of carpet & upholstery cleaning. We custom tailor the cleaning process & solutions for each individual job

We are proud to fully guarantee all work that we perform

All work is performed by Jeff - the owner & operator of Quality Clean Care



We Are IICRC Certified

Quality Clean Care - Carpet Cleaning Vernon BC - IICRC Logo

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Contact us today for all your carpet & upholstery cleaning needs

"We understand the level of trust that it takes when clients allow us into their homes and the confidence required on their part to trust us with the utmost care of their possessions and we don't take that lightly. Our business has been built on our industry leading customer service and we are very proud to have a large base of customers who have trusted us for years and continue to refer those they care about to use our services."

Jeff Headshot- 1080x350
Owner & Operator of Quality Clean Care






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Kelowna, West Kelowna, Summerland, Vernon, Lake Country, Carrs Landing, Salmon Arm & Surrounding Areas

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